Terms and Conditions
- All orders need to be placed 24 hours prior to collection or delivery.
- No orders to be placed on Sunday for the following Monday.
- A 24-hour notice period is required for any cancellations.
- For products that require a lead time to prepare, the same timeframe will be required to cancel the order.
- No refunds/ credits will be issued for late cancellations.
- All deliveries are discretionary and subject to approval.
- A delivery fee will be charged for orders under R1000.
- Deliveries only available from selected stores, within their service area for credit business accounts.
- Approved deliveries that fall outside of the store’s service area will carry additional charges.
Delivery times are:
- Monday to Friday: 08:30 to 17:00
- Saturday: 08:30 to 12:00
- No deliveries on Sundays
- Express orders attract an additional cost.
- Orders do not include cutlery, crockery or catering equipment such as heating plates, etc.
Collection times are:
- Monday to Friday: 08:30 to 17:00
- Saturday: 08:30 to 15:00
- Sunday: 8:30 to 13:00
Express orders are:
- Available to account holders from Monday to Friday;
- Restricted to restaurant items and are subject to availability;
- There is a 10% levy on all items;
- Deliveries require a 3 hour lead time, and are available Monday to Friday from 8:00 to 14:00; and
- Collections require a 1-hour lead-time, and are available Monday to Friday from 8:00 to 15:00.
Accuracy of Website content:
- All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current.
Use of our logos, content and images:
- You are not permitted to use the content of our Website, our logos or any product or other images that appear on our Website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licencors’ intellectual property rights.
